THE TEAM

• Tim Coates
• General Manager

• Shirley Elliot
• Customer Services Representative for Canada, California & South Africa

• Ann Enticknap
• Customer Services Supervisor, New Zealand, Australia and the Far East

• Tim Fowler
• Buyer

• Carol Gallacher
• Customer and Publisher Services Manager
• Customer Service Representative East Coast America and the UK

• Henri Groschene
• Customer Services Representative Western Europe and Middle East

• Sarah Halloran
• Head Bibliographer

• Shirley Hodge
• Account Supervisor

• Giles Horton
• Operations Manager

• Santo Patene
• Customer Services Representative Western Europe & Middle East

• Christina Rawlins
• Publisher Services

• David H. Smith
• Sales Manager Western Europe and The Middle East

• Ian Whale
• Standing Orders

Tim Coates

General Manager

tcoates@ybp.com

In this section:

• Company profile
• The team
• YBP profile

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